You may cancel your order at any time before it has been shipped for a full refund. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is received and processed, we will issue a refund to your original payment method within 3-5 business days. Please note that if your order has already entered the shipping process, we may not be able to cancel it, and you will need to follow our standard return procedure after receiving the item.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt. The following items are not eligible for return:
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing of the refund depends on your payment provider's policies.
Please note that we do not refund the original shipping charges unless the return is due to our error. If you received a free shipping promotion, the standard shipping cost will be deducted from your refund amount.
If you haven't received your refund within the expected timeframe, please first check your bank account or credit card statement again. Some payment processors may take additional time to post the refund to your account. If you still have not received your refund after this period, please contact your bank or credit card company, as they may have additional processing time requirements.
If after contacting your financial institution you still have not received your refund, please contact us at the information provided below. We will investigate the issue and work with you to resolve it promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Sneakloopy
Address: 1203 Rinehart Road, Miami, Florida
E-Mail: [email protected]
Phone: +1 786-406-2342
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
